Frequently Asked Questions

What is the program about?

The uninsured and underinsured people who have insurance, but their deductibles are so high they never meet them, and they are paying full price for medicine. With decades of relationships, partnerships and buying power, we have pooled our resources and are providing the lowest prices on medications in the country.

Will all prescribed drugs be free; at no cost to me?

Yes, all generic medications on our formulary.

Are my brand name drugs free?

Only your generic medications on the formulary are free with your monthly subscription.

So, brand medication is not available?

Our pharmacists can help determine if there is an equivalent drug to help meet your medical need. Or, you may obtain brand name medications through your retail pharmacy at a contracted cost.

Does this plan have over the counter medications and are they also free?

We do offer over the counter medications through mail order at 50% or more off retail prices

Are there any additional costs?

Standard shipping is free. Expedited shipping prices are as follows: Next Day $44.95 2 Day $29.95 3rd day $19.95 Over the counter medications only are $5.99 for shipping.

How many of my family members can be on the plan with me?

As many family members you have. All family members must live at the same address.

Can I have multiple addresses for family members?

All family members must live at the same address. Shipping address can change depending upon circumstances.

How do I get my prescriptions transferred?

Our pharmacist will contact your local pharmacy or physician and have your prescription transferred to us.

What will the quantity be that I will receive as free?

The quantity will be as per the doctor’s order on the prescription. However, there is a maximum qty limit allowed by the program. Charges may occur for maximum quantity limits exceeded.

Do you support 30-day prescriptions? How about 90-Days?

Yes, we support 30 day and 90- day prescriptions. The most economical will be a 90-day supply!

Is there a limit to how many prescriptions I can get filled?

There is no limit.

What type of membership card will I receive?

A digital member card will be available from the online portal to download or print after you enroll.

How long before I receive my membership card?

Your card will be available after you enroll.

Where can I go to determine what drugs are available?

Go to, click on the “Free Medication List” or call our customer service.

Do I have to contact my doctor?

Our pharmacists will reach out to your doctor to request a new prescription or refill.

How can my doctor contact you?

By phone 800-298-6010, e-scribe (npi#1356814529/ncpdp #36866675) or fax 855-636-5473

Can I use this plan at retail?

Yes, present your membership card to your local pharmacy. Your prescription cost will be at the contractual rate.

Are diabetic drugs covered for free? Meters, Test strips

You will receive a free meter, low- cost testing strips, and lancets.

Can I manage my account online: Change my credit card? Can I cancel online? Can I change address?

Call customer service to update your account.

How long will it take for me to receive my order?

It will depend on your shipping preference. If you use USPS standard shipping time is 7-10 days.

Do you have expedited shipping?

Yes, we have expedited shipping through UPS. Next Day $44.95 2 Day $29.95 3rd day $19.95.

How long does it take to deliver to rural areas?

Our standard USPS shipping time is 7-10 days. Expedited shipping is faster.

Do you ship to P.O. Boxes?

Yes, we can ship to P.O. Box.

Is tracking information available?

Yes, USPS provides tracking information.

What if my medication is not on the formulary online?

If the medication is not on the formulary, call customer service to see if we can special order the medication. Additionally, our pharmacists can help determine an equivalent drug to help meet your medication need.

What if my shipment is damaged?

If your medication is damaged, give customer service a call and we assist you with the next steps to obtain your medication.

Can I mail my prescription in?

Yes, your prescription can be mailed to America’s Pharmacy Source, Customer Service, 947 W. Waterloo Akron, OH 44314.

Can I sign up for automatic refills?

At this time, we don’t not offer automatic refills, however; we can set you up for SMS text reminders to remind you when your next refill is due.

Have Questions?

Our Customer Service Team is here to help any way they can from looking up medications to educating new customers.

Call: 800.298.6010